Terms & Conditions

Thanks for choosing to stay with us, we are delighted to have you as our guest and want you to have a fantastic stay. But first, just a wee bit of housekeeping.

RATES, AVAILABILITY, RESERVATIONS AND PAYMENT

There is a 2-night minimum stay. If you would like a one-night stay please contact us for availability.

A deposit of 50% of the total is required at the time you make your booking. The balance is due 14 days prior to your arrival. Note that we may release the booked dates without further notice if your payments are not received in cleared funds when requested.

Reservations made within 14 days of arrival require full payment at the time of booking.

We accept Visa and Mastercard.

Prices are in NZ Dollars and include GST (goods and services tax 15%). Prices for our products and services are subject to change without notice.

PERSONAL INFORMATION

We are committed to ensuring your privacy is protected. We collect personal information from you, including information about your name and contact information in order to host you as guests. Such information will not be shared with individuals or distributed to third party organisations without consent.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you would like a copy of your information, or to have it corrected, please contact us at [email protected].

BOUTIQUE ACCOMMODATION | USE OF OUR HOUSE

When booking either the King or Queen Luxury suite in the house there may or may not be other parties staying. All bedrooms are separate, including our bedroom which is also upstairs. We will inform you of other occupancy at time of booking.

If you would like to enjoy use of both the King and Queen Luxury Suites, you can secure that with the “Two Bedroom suite” on our website. Alternatively, you can book all of Ranginui Retreat by booking “Exclusive Use” on our website.

The person making the booking needs to be one of the guests (unless otherwise agreed) and no other parties are permitted.

DAMAGE & CLEANING

In the event of any damage or additional extra cleaning is required beyond the normal wear & tear or use, during your stay with us an additional charge may be incurred.

EXCESSIVE NOISE

For the comfort and enjoyment of all our guests we have a strict no party policy. Any noisy gatherings or excessive noise likely to disturb our guests may result in an immediate request to vacate your room.

NO SMOKING

We have a no smoking policy within all rooms of our property for the enjoyment and comfort of all our guests. There will be a charge for the sanitising of any rooms and any lost income as result of smoking, including vaping or e-cigarettes inside.

ERRORS & OMISSIONS

Any reservation made on the online booking website is made at your own risk. As you are entering information directly into the reservations system, all information entered by you will be assumed to be correct and final. Any errors or omissions will be the responsibility of the person entering any information into our online system. Ranginui Retreat will not be held responsible, nor will they accept any financial liability for any errors or omissions in the information provided.

Certain content, products, and services available or referred to on our website may be from third parties and may include links to third party websites. We are not responsible for any third-party services, materials, or website content.

PET POLICY

No pets are allowed

COVID-19

The health and wellbeing of our guests is our utmost priority. As a responsible business we are committed to keeping you safe and providing flexibility for your booking.

We understand that, now more than ever, health and safety are at the forefront of our guests' minds. We have implemented additional cleaning and hygiene practices and a new flexible cancellation policy - see below - and we comply with New Zealand Ministry of Health COVID-19 health requirements, including any changes to these requirements.

Flexible Cancellation Policy

We hope that you will be able to visit us as planned, but we understand that in these unprecedented times, circumstances may change. If the reason your booking cannot go ahead due to Government imposed restrictions, such as an alert level change) we will postpone this booking to any available date within 12 months that suits both you and us. If a date cannot be agreed, we will refund you the total amount you have paid us no matter the length of time before you booking.

If you contract COVID-19 within 14 days of the date you will begin your stay with us, we will happily transfer your booking to any available date within 12 months of notification, provided that you contact us at least 7 days before you are due to take up the booking. We may ask you to provide proof that you have contracted COVID-19 within the relevant time period.

If we contract COVID, we will follow government restrictions and isolate for seven days. That means we will have to close Ranginui Retreat for that period. If this affects you we will offer you either a full refund or rebooking for a later date. We cannot accept any liability associated with complying with government restrictions and we suggest that you ensure you have travel insurance to cover such circumstances. As an example, see our refundable booking option when you book, or see our Blog on this subject. 

CHECK IN / CHECK OUT

Check In: From 2.00 pm

Check Out:  By 11.00 am

If you require a later check out, please let us know. Additional fees may apply.

CANCELLATION OF BOOKINGS (This policy applies to all reservations):

Cancellations made by either the guest or by Ranginui Retreat more than 14 days prior to the commencement of the booking will be refunded. No reason for the cancellation is required by either the guest or by Ranginui Retreat if the booking is cancelled more than 14 days prior to commencement of your stay with us.

Cancellations made within 14 days prior to the commencement of the booking will incur a cancellation fee of 50% of the total booking or the first night’s fees, whichever is the greater.

Cancellations made within 7 days of arrival date will incur a cancellation fee of 100% of the total booking.

If guests fail to take accommodation by the agreed date, and without prior arrangement with us, the booking will be automatically cancelled. A fee of 100% of the total booking will apply.

We strongly recommend that you have adequate travel insurance.

The credit card details you give us for the deposit and guarantee of your accommodation may be used for charges incurred due to cancellation and/or charges not paid for at checkout. In each case you agree your act of cancellation is your explicit permission for us to charge your credit card with any cancellation amounts. No refunds will be transferred to any credit card other than the original credit card provided for the guarantee or payment.

In the event we have to cancel the booking due to COVID or other unforeseen circumstances, we will refund 100% of the payments you have made.